Zomato — received a non veg item instead of veg and no proper communication from zomato

Address:Hyderabad, Andhra Pradesh, 500062
Website:Zomato

So i placed an order for a veg pasta from coffee cup hyderabad on 11th october at 8:44, order number is [protected]. I received the order on time but instead of veg i received non-veg pasta. I have contacted the customer service thrice till now and always got no response after sharing the problem. The messages usually said give us a moment and never replied.

Receiving a non-veg pasta was already a nightmare, i am a vegetarian and the trauma of eating non-veg is still not leaving me even after 9 days. Thank god, i realized it was non-veg before i ate it. But added to this trauma is the customer service experience. Zomato should have minimum ethics to reply to my query. I am very much disturbed with such behaviour and worst experience.
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