Zomato — refund and help related to it

Address:

Ahmedabad, Gujarat

I ordered via zomato and for the refund i was asked by the zomato support staff to talk to the vendor directly as zomato is here to make money but not to refund. Zomato didn't take any kind of responsibility regarding the refund as it's my money and it's the vendor who received it. The support staff didn't help or tried to help in any way. They just replied with vague and preset answers. If i am ordering via zomato then it's zomato's responsibility to take care of the grievances also. Support staff should help and not reply with vague answers. No. Through which order was placed on 2nd december is [protected]. Please improve your support staff and grievance redressal system.