Zomato — Refund for order which was canceled by the delivery agent

My order order no:[protected] was canceled by the delivery agent claiming that the delivery guy had called me and i had not picked up.this is completely false since i received no missed call and previously no delivery agent had any problem reaching my adresss.when i enquired regarding the refund zomato said that they were unable to do so since it was my fault that i had not picked up my phone
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