[Resolved] Zomato — refund of 170 rs

Gopal Phupate

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411004

Date of incident: 20 january 2019
Zomato id: [protected]
Company of concern: zomato and airtel
I have made a payment of rs 170rs against my order no.[protected] from 'pk biryani' deccan gymkhana pune-4.
Details for the payment made on 20 january 2019 from my airtel payment bank account:[protected] are as follows
Transaction id:[protected]
Rrn no:[protected]
This order was not placed but my money got deducted. I have made this payment through upi from airtel payment bank account no. [protected].

I have contacted zomato about the same and complained about it. I was told on 4th february that payment has been refunded from their end and i have to contact my bank for further assistance.
For the same i have lodged complaint with airtel payment bank with complaint id: 3011399. I was constantly told by the payment bank customer service that i have to wait for 2 more days to resolve this issue and which was resolved on date: 21 february 2019 saying that payment was successful and not met with 'payment gateway failure' for above mentioned order id:[protected]
And no refund was made and i have to provide them with the bank details of account (Account statement) of zomato from which this refund is made.
For same i have approched zomato chat services and was provided with
Track id: ztdupi-19-bfe2802392
Transaction reference id: pay_bmkczme57cmqfs
Amount: 170
Gateway: razorpay

To which date and account details was asked by me to be provided and was not provided by their chat services and customer care till the date.
However i have not got refund in my bank account as i have checked my bank account statement from 19th january 2019 to 5th march 2019.

It is more than a month now and i am not being provided with whereabouts of my money. I was constantly thrown from one party to another since more than a month and i am under very much mental stress now.
I want to know
1. The bank account statements of zomato from which this refund is done 2. Date for the same transaction
3. The refund of 170rs

+13 photos

Was this information helpful?

No (0)

Yes (0)

Mar 16, 2019

Complaint marked as Resolved

The amount has been refunded after nearly 45 days. And so much mental trauma. The grievance addressal is of no use. You have to contact consumer complaints only. I learned it in hard way.

Zomato customer support has been notified about the posted complaint.