Zomato — refund policy fraud

Address:

411021

I placed an order on 15 aug and literally with 30 seconds cancelled my order [protected]. As i wanted to order more.. They deducted entire amount of 355 and no refund.. Chat robot stated that as hotel had prepared the order they will not refund... Oh my god.. 30 sec main the hotel accepted and also prepared the order, gr8 super sonic speed i must say.. But zomato are such a frauds... I am a regular customer of the hotel and after all this fassso i when there directly in 5 mins of the order cancellation and check with them. They said.. They received the order and within seconds it was cancelled so they never worked on the order... Now this is so unrealistic and pathetic of zomato of taking my hard earned money.

Above all they don't have any customer service call center to talk to any person and get things sorted. Just a email address and no response form them as well it's been 2 days already passed...