Zomato — refund required urgent

Address:

Sail township, Ranchi, Jharkhand, 834004

I had ordered something from my zomato app in darbhanga. Somehow, may be because of server error, the same thing got reordered thrice. I was not knowing the same. The restaurant people called to inform me about it. And also told me to cancel the order from my side. I was not knowing that zomato is a thug company and will deduct all my amount. Now when i m writing in mail to the support team of zomato they are telling that their policy says that food was under preparation and wastage happened. But no wastage happened. 1300 is not a small amount to be deducted. I will leave no stone unturned to get that amount.