Zomato — regarding gold membership of zomato | |||||
On 9th of november 2018, i visited soul curry restaurant at powai for lunch. I had checked on the zomato app if the same was listed on the app for using my zomato gold membership. When we visited the restaurant i opened my zomato app and unlocked the visit id for the said restaurant. However when i showed the same to the restaurant before placing my order, the person at restaurant said that they don't accept the zomato gold membership. I decided to continue with order and at the same time made contact with the zomato customer help desk to get issue addressed. Within few minutes i got a call back from zomato for my complaint on which they assured they will check with the restaurant immediately. However they failed to do so and later informed me that they have now delisted the said restaurant from gold membership benefits. I had face embarrassing situation in front of friends. We completed our meal and left the place. Unsatisfied with pathetic service of zomato for failing to give the benefits of gold membership i asked for reimbursement. To this they say that they don't have any arrangements for. Making any kind of monetary compensation. Zomato is luring people under the name of gold membership benefits making profits. I wish discontinue my gold membership and want my reimbursement of the money i have paid to get the same Was this information helpful? | |||||
Zomato customer support has been notified about the posted complaint. | |||||
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