Zomato — regarding non refund of failed transaction

Address:

Faridabad, Haryana, 121006

I had booked food from zomato on 9th feb and the payment was made through net banking.
I had to make 2 transactions against the same order as the first order had failed. But my account got debited with the amount of failed transaction as well as successful transaction.

Both the failed transaction and successful transactions were of the same amount.

Please find below the transaction details for reference. I have been trying to contact zomato on their customer care number - [protected] but i have not been able to connect even once.
You have such a pathetic customer redressal system, have never come across something like this before.

Please refund me the amount of the failed transaction

Failed transaction (Refund required) :
Date of transaction : 09 feb 2019
Narration : luqxy44obn72dpoq-payuzomatomediapvtlt
Transaction id :[protected]
Transaction amount : 598.00

Successful transaction :
Date of transaction : 09 feb 2019
Narration : luqxy44oaj6klp6u-payuzomatomediapvtlt
Cheque/ref. No :[protected]
Transaction amount : 598.00

You can please contact me at the below mail address

Nitesh kumar
[protected]@yahoo.co.in