Zomato — removal of cancellation charges

Address:

Hyderabad, Andhra Pradesh

I ordered from pakwaan restaurant, but i didn't received my order waiting for the order i called the delivery executive he said that he cancelled the order because of inability to reach out and instead of contacting me, informing he returned back and now cancellation charges are levied for my next order which i never cancelled.

This is the service zomato is providing, easiest thing is to cancel the order and exploit customers