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Zomato — removal of cancellation charges

I ordered from pakwaan restaurant, but i didn't received my order waiting for the order i called the delivery executive he said that he cancelled the order because of inability to reach out and instead of contacting me, informing he returned back and now cancellation charges are levied for my next order which i never cancelled.

This is the service zomato is providing, easiest thing is to cancel the order and exploit customers
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Complaint Status


[May 07, 2019] Zomato customer support has been notified about the posted complaint.
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    Zomato
    Customer Care Service
    Customer satisfaction rating
    11%
    Complaints
    4609
    Pending
    0
    Resolved
    484
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
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