Zomato — rude customer care and worst quality

I had ordered in total 4 orders from Zomato.
In which i had complained against three for wrong packing, mishandling and spilled food.
I had complained against first two orders. I got compensation. Then third order was fine.
Forth order which I received is spilled. So i complaint against same to customer service.
And had send them pictures.
Then the customer service person replied me that “if i was there at your place, i could had shared more worst pictures”
Like is the way to respond.
His name was Rocky. What he stated in chat. Worst customer service.