Zomato — rude customer service and driver eating my food

Address:

Mohali, Punjab, 140301

I placed an order for my mom on zomato. Few minutes after the order was placed, my mom got a call from the restraunt stating that you placed an order for Mutton curry but we don't have it right now so instead can we send you the fish and chicken? She agreed to it and when she got the order the fish was not in the bag. She called the restraunt and the guy that the fish was eaten up by the driver as he was hungry. I tried calling zomato and their number is out of service. Had a chat with them and they are blaming it on us that your mom aggreed to get chicken only. But she never aggreed. We paia money for something we never received. Even zomato is a fraud company they charge money but did not send what we ordered. Their customer service is so rude. And instead of asking their drivers they are getting rude on us. Take a strict action against them before they make every customer a fool