Zomato — scam on prepaid orders

Order id - [protected], i placed order, paid in advance, person did not put good effort to deliver it, did not ring any bell, did not contact, cancelled the order, charged me full amount and went back with food, probably eat it himself.
No one helped in customer support, its total scam here, big mistake buying from you.
I am sure if it was not paid in advance they would try to deliver it but since they did not have to wait for payment, they just scammed me.

No one helped, staff very very rude and unprofessional.