Zomato — sharing zomato delivery experience hyderabad

I want to share my zomato delivery experience with you all here.

I have been using zomato food delivery app for a long time now and from last few weeks zomato delivery guys are getting rude for no reason and yelling on customer and calling them "yaaro"

I have recently ordered lunch from 555 restaurant with the order # [protected] and the delivery guy "syed" was assigend for the delivery, he reached my home (Cctv footage link below) and didn't delivery the food as you can see in the cctv footage every clearly - he has taken the food back for no reason at all, maybe he was hungry.

Cctv footage link: https://drive.google.com/file/d/10kQBNRTMswnBKK8HJMhVJ_Fgyyr7KJcf/view?usp=sharing

I complaint on zomato chat support and someone from zomato customer care (Rahul) called me and said "sir delivery guy is on the online, i asked delivery guy where is my order? And his reply was"dedeya na yaaro kya phir se dena tumhareku do do order dena kya"and then rahul apologies and gave me a refund on my request.

Now if you see the cctv footage, they delivery guy 'syed" has taken the food back without delivering and he was shouting on me saying "dedeya na yaaro kya phir se dena tumhareku do do order dena kya"

Cctv footage link: https://drive.google.com/file/d/10kQBNRTMswnBKK8HJMhVJ_Fgyyr7KJcf/view?usp=sharing

I've stopped using zomato now and i see swiggy delivery guys are much more professional than zomato.

I know zomato will not even take any action on this because they just dont care about their customers. But i wanted to tell everyone and share the experience.