Zomato — subway/complaining about delay in order 90 minutes

Address:

Mumbai City, Maharashtra, 400053

Order id[protected] my registered no is [protected]. This is the second bad experience i faced today while ordering from Zomato. I was promised in ur previous mail that I won't face any problem which I last faced on 11/9/17 on my daughter Birthday and you guys promised to me that order for zomato with hastle free service and also credited Rs 200 as compensation. I Thought to give uall a second chance. BuT today it's proved u guys don't believe in customer service. Today when I ordered subway and When I had a chat with ritesh. I was really upset with his response and feedback what i received from him when my order received around one hour 30 minutes. I requested ritesh for refund of money paid. He said its againt policy. I m very sorry to say he started making weird excuse it's Sunday and all. LeT me tell u guys every Sunday I order my dinner from restaurant and any restaurant I call they deliver to me in 30 minutes or max 45 mins or even if late max 1 hour. But when I ordered again today from Zomato it was delivered TO me more then one hour almost 90 minutes. Which really lost my appetite. I had paid money through credit card I had no option rather to take iT as ritesh denied for refund and cancellation. Also to my surprise I been proved now u cannoT trust zomato anymore as when I had a bad experience earlier inspire telling ritesh order is really late and inspire asking for full refund. He strickly denied against company policy. Very sorry to say u guys have against lost the trust and I would rate u 0 star. Worst customer service for ordering food. Will definitely share my experience with friends and relatives so that they too don't face such bad experience.

Thankyou