Zomato — sweets ordered but not delivered and even not refunded

Address:

South West Delhi, Delhi, 110078

Dear team zomato,

This is sujeet kumar and i am using zomato app to place orders for food.
My account is with the number : [protected]. Since long back i am happily using this account and services of zomato. But yesterday i had a bitter experience which bound me to think that i may use this further.

I booked a sweet of my choice from my office (Vikaspuri) to deliver the order to my residence, for a long time my order was not accepted then customer care involved and confirmed that the order which i placed is not in available at the sweet shop where i ordered, then they made conference with the shop owner and then after a short discussion i ordered another sweets.

Now the person who came with the order he called and said that he is at (New adarsh apartments, pocket 3, sector 16b dwarka, dwarka, delhi) as per his gps location but my address is (Sharda institute, dwarka sector 16 b, new delhi) and it is hardly 1 kilometer from from his location. Then i coordinated with customer care and customer care asked to send some one to collect the order from him. But it was not possible as my wife and kids were at home for whom i placed the order.

After a short discussion they were not agree to move ahead and cancelled my order on the terms of 100 % deduction and i have been charged for which i have not received. Which is definitely unfare and brutal service experience i had with zomato.

Amount was not so high but the practice done was very low!

I don't feel my writing will work but still i feel to write.
If any one is there to look and concern on it.

Regards,
Sujeet kumar
[protected]