Zomato — taken money for order cancellation

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201310
Website:	Zomato

Sir this is to inform that zomato has taken my money for the order i cancelled. I contacted them and thry said they have changed their policies your whole order amount will be taken as a penalty. I immediately contacted the restaurant that was the food prepared they said no. So according to their policy i should be charged for food wastage but it's not wasted at all. They even said you do what you want to but no money will be refunded. I also asked that please review my order i if you cannot refund but they denied