[Resolved]  Zomato — the customer support refused to help

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.zomato.com

I have ordered food from a local restaurant named 'be bukhadd'. The restaurant failed to deliver my food. After a couple of hours and patiently waiting for the restaurant i complained to zomato. I requested the support team to arrange a call back for me. The team bluntly refused to arrange for a call back. After several request the team stopped responding and asked me to have a good day.

I responded with the line that i am still chatting here. Apparently my chat was either blocked or was left unanswered.

End of the day my money was looted and my requests for a simple call was refused from zomato.
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Jul 6, 2018
Complaint marked as Resolved 
Zomato customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2018
Zomato Customer Care's response
Hi Sashwat,

Kindly provide us with the order number. We'll get this checked and reach out to you at the earliest.

Regards
Complaint comments 

Comments

Money got deducted from hdfc netbanking for Zomato order of 455. But my order is not placed. Can you please look into it and please return the amount.

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