Zomato — theft by zomato delivery guy

Address:	New Delhi, Delhi, 110016
Website:	www.zomato.com

I ordered a meal worth rs.687 last night. It was delivered to me at 11:15 pm and i did not have change for the same nor did the delivery guy. I had a 2k note and the guy said he'd get the change from some shop outside.

He never got back with the change, and when i tried calling the number he called me from, it was not reachable.

The number did ring today but he does not answer the call.

I have contacted zomato support countless times,
Have spoken to 5 different executives.

Last night i spoke to one who said-

1. Let me call the deliver guy

2. Not able to reach the delivery guy

3. We will escalate your issue to the concerned department

4. You will get your money back in 24-48 hours.

Today when i write to zomato support, a new executive turns up and asks what the issue is.

I explain for the 2nd time the entire story.

He says the same lines as above. The same 4 points.

After hours, i contact them again.
New executive. Says the same lines, plus he also said - "your money would be delivered to you today, that's a guarantee from zomato end"

I never got the money.

So i have done this over for 5 times now, and there has been absolutely no progress.

I keep hearing the same things

- delivery boy not answering the call

(Is that my problem?)

- we will escalate this to the concerned department

- we will get back to your in 24-48 hours

And then that's it - everyone forgets about it.

I needed cash urgently. Rs.1, 300 is not a small amount, and definitely not one i'd give away merrily to a zomato thief.

I'm suffering for something that i am not accountable for.

Thank you very much.

I am sick and tired of asking for my money.

So i'm done.

Now-

1. I am filing an fir against the delivery guy with the number that i have

2. I am starting with the legal case against zomato.

Dr. Samreen