Zomato — they cancelled my order before I could take the delivery and levied a cancellation fee

Address:

Krishna, Andhra Pradesh, 520003

Order no - [protected]
My order got cancelled and the support says i rejected it
Why would reject the order i already paid for it
They say i was unresponsive i answered the call told delivery guy the address again and he called me back saying it was cancelled he was already at my appartment when this happened if i wanted the reject the order i wouldn't have paid for it first more over why would i order something i dont want
And my address was very clear
And this is not first time how i'm stuck up on explaining support how it is not my fault when they mess up the orders bringing a different item that i didn't order and many times not even deliver the whole order.
When i contacted the support they try to explain me how it my fault again that they couldnt deliver