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[Resolved]  Zomato — tie up with low/no quality restaurants

Zomato does not verify restaurants listed on their app. I had a personal experience with an order from a restaurant in bangalore that is listed by 4 different names on zomato. They do not have a restaurant license to operate neither do they have a food safety certificate. They are serving stale meat and dog, cat and rat meat in the name of chicken. They operate as a public kitchen from a warehouse. I have video evidence. My husband is hospitalized with food poisoning. I have complained to the food safety association as well in bangalore. Zomato needs to verify the restaurants they list because we as customers rely on them to order food from restaurants we haven’t even seen. They have to have some quality grade standards for tie ups. And their customer support has no resolution.

Complaint marked as Resolved 2018-11-05 01:46:58

Complaint Status


[Oct 01, 2018] Zomato customer support has been notified about the posted complaint.
Verified Support
Zomato Customer Care's response Oct 02, 2018
Hi, please share your registered contact details so that we can get this checked
Complaint comments  1 Comment     Updated: Share0Tweet0

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    Customer satisfaction rating
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    phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
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    Zomato - tie up with low/no quality restaurants