[Resolved]  Zomato — unethical behavior by zomato

Address:	110059
Website:	www.zomato.com

Hi team,

I would like to pay attention for this serious concern about the services by zomato.

Yesterday (8th sept 2018) i ordered pizza from dominos by using zomato app and the order cancelled by dominos due to location constraint.

I follow up with the zomato team by chat option in the app during the delivery period as in app it was showing delivery in route.

But the support team said that they cannot help me in this and you have to take this issue with dominos by yourself only.

It is really strange that a service based company have no process to resolve such type of issues.

The option for dominos pizza should not been there in app if zomato have no solution or tracking for the delivery by dominos.

I still waiting for my refund which is pending. As per the dominos they sent a message (Attached snip) for refund process and it is really funny by seeing in zomato app that order had been delivered (Attached snip).

This is really pathetic to see such type of communication gap between these two companies.

I would request you to please look into this serious issue as it is not good for the customer as well as the company prospects.

Details mentioned below

Date of incident :[protected]
Order number : 235

Regards
Manish badola
[protected]