Zomato — unsatisfactory customer service

 
1 Review
India
 AndyMac on Oct 12, 2019
I had placed an order via zomato on 01/10/2019 but the food was not delivered and i had made the payment online. I was refused a promo code for a fresh order when i was clearly entitled to and they denied me a replacement order. They had also promised me a "refund" of the amount that i had paid. I have the screenshots to back my claims. I was not provided the refund and instead, they have credited the amount to my zomato app. I am so unhappy with the customer service that i do not wish to place any further orders and i want my money back. This is pure bullying from the online service. If nothing is done to resolve my complaint, i might need to take this case to court.

Complaint Status


[Oct 12, 2019] Zomato customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    12%
    Complaints
    3774
    Pending
    0
    Resolved
    450
    phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    location
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    Zomato - unsatisfactory customer service