Zomato — urgent attention required!!

Address:	Jaipur, Rajasthan, 302012
Website:	www.zomato.com/India

Hi team,

This is navinder singh kuntal from jaipur rajasthan, this mail is regarding worst experience i ever had in my life and that is with zomato. I ordered dinner from ronak restaurant last night at 11.28 pm (I always prefer swiggy coz i have not heard positive about your zomato but after getting so many ads and discounts i thought let's try it once) any ways after the order i received a call from a guy who was requesting me to cancel the order because the order was not placed automatically and he has to visit the restaurant for the same. And according to him he was on the way to his home and the restaurant was in opposite direction. I requested him to deliver the order to which he replied rudly "then it will take more than a hour" and disconnected the call.
I tried to lodge complain about this behaviour on your chat but they said "don't worry sir your food is safe and will be delivered before time".
Nobody cared for my complain.

After one hour at 12.30 am i received a call from your side that your order is declined from the restaurant. One more lie...
I was in touch with the restaurant.
Then history happened and ronak restaurant told me delivery guy already collected my order and left but where exactly he is nobody knows.
Tried calling zomato, took help from your chat, called restaurant, delivery guy was out of reach.
Nobody helped me.
Slept hungry.
After one and half hour at 1.13am at night i received cancellation confirmation.
You guys do these kind of jokes with your customer at 1 am in morning.
Excellent customer service.

I need a resolution.

Thanking you for your services.

Navinder singh kuntal
Director operations
Microsoft ind/jai
#[protected]