Zomato — Valet not delivered food

Ordered @9.06 PM, 29.7.2020

I have left my order ID and chat that I had with customer service agent.
I do not have any query against support agent.

One of the bad experience I have ever had. Ordered and waiting for food. I have seen advertisements saying super fast delivery and stuff but in reality??

Poor customer support interface
Reply in chat support took nearly 20mins

Coming to Zomato valet, I have called him the moment I ordered food . To give an instruction and ask him to change Katti roll to wheat Katti roll. He never picked my call. Waited for 45mins approx. Called restaurant, they said he left restaurant and another customer also calling us with the same complaint. Nobody was able to help me until I took effort and my patience with chat agent worked.

If I would order through COD, maybe everybody would have responded I guess.

Here is the conclusion, I'm bit curious to know why valet went to shollinganallur while he is suppose to deliver the food in Madipakkam. It's still a ?
Conclusion, very bad experience. Posting the same in social media to create awareness.

Thanks!