Zomato — Without a single call Zomato cancelled my Food Order without informing me

I am based in Pune. I ordered food for my father in law from zomato. It was same order which I had ordered on Monday too. That delivery partner is saying that he called multiple times to me, but I didn't get any single call from zomato... :O
Also in my father in law's address I had mentioned his number also. But he also didn't get single call from delivery partner or zomato. Swiggy app have that feature.
And without notifying me that me or my father in law was not reachable. Zomato cancelled that order.
Apart from that address is very easily reachable. Even the vinayak chemist nearby could have helped delivery partner to know the house. It was just few foots away from that mapped location. How can zomato cancel the order by giving just a single reason that phone was not received.

In this way I and my friends or relatives wont believe this app functionality.

I called restaurant, I called delivery partner. Everybody told me zomato have cancelled this order we cant do anything.
And zomato at very lunch time saying that they couldn't deliver & now denying to refund my money.

This way I am supposing that another app is good. This had never happened to me with swiggy.

my order id: [protected].
Paid using UPI.
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Jayashree Phatangare