Zomato — worst customer service by zomato and won't refund the money for non-delivery of order

Address:

560093

I want to bring this to your notice that i am very disappointed by zomato service and delivery option today. I placed an order via the zomato app at 08:56 pm on february 9th, 2019. But the food wasn't delivered at the mentioned time on 30 mins, somehow the delivery guy showed up at 10:12 pm but with missing items from my order and the food is cold which i didn't accept. I requested the customer service agent to cancel my order and refund my money or at least get me someone on call to speak as the representative over the chat wasn't responsive and helpful. The chat representative name is umer.

I have attached the full chat transcript as a screenshot since i don't have any option to email the chat transcript to my email id, also your chat representative didn't help to send one. I am really pissed off about the service today and i am going to file a consumer complaint about this issue which i faced today. I do understand that due to rain the delivery has been delayed as it happens and i am totally fine with that but my issue was with the service i received by the chat representative and the delivery agent came with cold food with missing items which lead to further delay.

Zomato should not run the business if it is not capable of delivering its standard in any situation. Swiggy is far better than zomato as it delivered the food just on time to my neighbor.

The chat representative says that zomato doesn't have anyone customer care service on telephone or it doesn't have any manager to handle such situations, it just harrases the people who prepaid their order.