Zomato — wrong cancellation charges-order # [protected]

Address:	560076
Website:	ZOMATO

Dear sir,

Am writing this mail to explain my case and prove how cancellation charges levied unethically on my recent transaction.

I have ordered food from behrouz and cancelled the order but at the same time, the restaurant also not confirmed my order (See the screenshot below). I have not received my refund as your policy allows me full refund before restaurant confirm the order. Am regret to inform you that even after several follow ups am not contacted by anyone through phone call or not provided any contract number for me to talk to your team.

Request your intervention and help me to get the refund.