[Resolved] Zomato — wrong food delivered

Abdul129@

from Gurgaon, Haryana

Address:	560103
Website:	Zomato

I placed an order for ghee rice+boneless butter chicken+hobo but where as I have received a wheat roti.. This is so pathetic service provided. Have been waiting for lunch since half an hour just for this order.

Customer support tells they have initiated the refund into wallet where as I need it the way I have made the payment through paytm Wallet but denies for the roll back. These people try fool customers. Will never recommend for this app.

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Jun 3, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

May 02, 2018

Updated by Abdul129@ I gave order for empire box 16 where as i have received a chapati instead of ghee rice+boneless butter chicken+gobi.. Pathetic service provided from zomato and the customer support sucks stating that the refund cannot be payment roll back as i made my payment through paytm wallet. Disgusting! Never gonna recommend.

Email id: abdulrahman. [protected]@gmail.com

Verified Support

May 03, 2018

Zomato Customer Care's response Hi Abdul,

We are extremely sorry for the inconvenience caused to you. Could you please share the order ID with us so that we can look into your issue at the earliest.

Thanks