[Resolved] Zomato — zomaland ticket refund | |||
Hello, i payed for zomaland tickets and payment was successful, however there was no confirmation about the tickets i checked email, sms and even in app (Zomato) but no tickets, so i contacted zomato chat customer support as there is no voice customer support, and i was told that the payment wasn't confirmed, the amount was deducted from my account, i payed for 3 tickets each 399rs, i payed total of 1197rs, and i was told that if the amount has been deducted it will be refunded in few days its been days and there is no update regarding this and now even the zomaland tab is removed so there is no way to contact customer support and even that chat history with zomato chat support is not showing, This was a disappointment in the first place that i payed for the tickets still didn't receive the tickets and the event is today and i cant attend the event because there was an error/issue with zomato, and now i am having to contact customer support again just to confirm if the refund has been issued or not But i was told by a chat customer support to contact through email as this information can only be provided by an email customer support. Please reply as soon as possible with a confirmation. Was this information helpful? | |||
Mar 6, 2020 Complaint marked as Resolved took 15 days, after multiple emails and chats between me and Zomato agents, however they refunded full amount, i am not much happy about it as they took this long after providing multiple proofs and investing a lot of time for this as i couldn't attend the event in the first place and then it took some effort to the the refund even though they should have done it without me having to put up with them for so long Zomato customer support has been notified about the posted complaint. Mar 02, 2020 Updated by jibrail001 still no update from zomato, no refund, they asked for bank statement today after 11 days, i have submitted bank statement to their email, now m waiting for their reply   Mar 06, 2020 Updated by jibrail001 received and email confirmation from zomato on 5th march 2020 that refund will be done in 7-10 days, it has been 14 days today since the issue, i also got an email from zomato saying that tickets were confirmed, which i contacted them a day before the event and they said it will be refunded, ..anyway i still haven't received the refund as of yet .. will check again in 7-10 days as zomato says, hopefully will get the refund by then | |||
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multiple replies from zomato, however they are now telling me that tickets were sent through email, wheres as i contacted chat customer support through zomalamd tab in zomato app, and chat support confirmed in the chat that payment was not confirmed and if the amount was deducted then it will b refunded in 5-7 days, which is why i was disappointed that i couldn't go to the event next day, not i am being told that tickets were sent !!! i checked and there is no such email, i was also told to check under zomaland tab in zomato app where it should tickets, it does not show anything as such and now even the zomaland tab in the zomato app has been removed after the even !!!
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