Zomato — zomato - food not delivered & refund nor processed


Dear sir / madam,

I am writing to you to raise an issue about: online food odering

The issue that i have experienced was: i had placed an order with zomato for dominos pizza and they had accepted my order placed for 362 (Attached payment details below).

The hotel never sent the food nor did they cancel my order full night. I kept requesting zomato to either get my food delivered or cancel my order and refund the money and spike to totally 5 people, including an escalation person named shalini, who said that she will resolve the concern. I informed her that ive received an email to rate my order for food never delivered to me and she said that she will get the same resolved and ill have my money back in 24 hours to the source. She also asked me to rate her high for service delivered and said that it helps other people understand that customer's issue was resolved by escalation people, where the other specialists, just kept ending from the chat, without my consent.

This is the 4th order accepted and then declined by dominos in a row for me and i asked dominos to help me as everytime the money gets debited, they accept the order and then cancel it, which inturn results in me waiting for my own money to be refunded in 24 to 48 hours.

Dominos and zomato are scamming customers together and trying to make money in wrong ways. This has been a nightmare dealing with their customer service from 3 to 6 am ist, requesting to cancel my order and give me my money paid.

Im going to write this on twittter and consumer forum so, the rest are aware of this unprofessional practice that zomato is putting their customer's through.

Riti srivastava

It occurred on: 25/09/2020

Refund my money and compensate me above and beyond for this horrific experience

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Riti srivastava

Order number: [protected]
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