Zomato — zomato money charged and food not delivered

Address:

Faridabad, Haryana, 121001

I ordered cake (from Theobrama via Zomato) and had already paid for it, it wasn't delivered and they are saying my location was incorrect. I got a call from delivery boy and he said my place is far for delivery and he can't come and disconnected the phone. My point is if Zomato doesn't deliver at particular location then why do they accept the orders for that location ( Definitely it is a fraudulent conduct of making money). No refund was granted and horrible support was received.
Moreover in the complaint status they are stating no one was available to collect the order. I checked with my society security guard as well as there are CCTV camera's. No one from Zomato has come to deliver my order.