Zomato — zomato order cancellation issue..

Address:

New Delhi, Delhi, 110016

I

I have made an order on subway (which was done by mistake ), I have called at subway to cancel because Zomato customer care was not responding and then the delivery boy reached at the subway. So they have canceled the order, showing that they have delived. They dint even refunded the amount saying the amount was deducted as penalty. Can you say what is the policy to get the penalty as 100% amount.

Order no.: [protected]
please check the issue and get the refund.