Zomato — zomato policy

Address:Mohan Meakin Society, Ghaziabad, Uttar Pradesh, 201012

Hi Team,

I want to complain against Zomato Policy so that you can take the necessary action against him.
I booked the wrong order from zomato at 25 Oct and canceled within 2-3 min but they applied full Cancellation Charge Rs 101.

They have reply me after so many request with comment (However, as a one-time exception, I am refunding the amount to you back in your source account within 24-48 hours. I would request you to refrain from cancelling orders as it leads to food wastage and further refunds for this won't be possible from our end.)

I want to know If I have cancel my order within 2-3 min then why did they applied delivery Charge Rs 32. people are cheated daily basis like this type fraud and company making money.

It is not fight for Rs 101. Zomato is earning lots of money like this type case atleast need to return delivery charge in this type case.

Bill details: -
(Plain Dosa (1 x ₹65)-₹65
Delivery Charge ₹32
Taxes ₹3.26
Paid -Online ₹101
Cancellation Charge-₹101)
Was this information helpful?
No (0)
Yes (0)
Zomato customer support has been notified about the posted complaint.
Oct 30, 2019
Updated by Shailendra8
Did not receive any update form zomato
Nov 01, 2019
Updated by Shailendra8
Both executive talking in different way. (Ekta and MOHD BILAL)

Ekta told (However, as a one-time exception, i am refunding the amount to you back in your source account within 24-48 hours. I would request you to refrain from cancelling orders as it leads to food wastage and further refunds for this won't be possible from our end.)

MOHD BILAL told (e checked that you were informed about the cancellation charges by our team when you came on chat support. Since this leads to food wastage for the restaurant, refund for this order won't be possible from our end.)

Communication GAP in support Team.
Complaint comments 

Comments

I order chilly chicken from a restaurant after I was notified that my order was picked up there was no movement of vallet in maps for 20 minutes after reaching out there was no proper response rude answers once I received the order there was no packing of food even if I ask the delivery executive he dint answer and left

Ordered for food but didn't delivered on given address at the end not even refunding money.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zomato
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    7769
    Pending
    0
    Resolved
    700
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    View all Zomato contact information