Zomato.com — Zomato does not acknowledge the cancellation and take the money from the card and never refunds back its big time fraudulent company | |
The order was placed on 29th April 2017 ordered from Aaron and 14th April 2017 ordered from.mahataja bhog on 14th April the meal was.modified and the amount they charged me was still for the full order placed initially and then while I am writing to the customer care about the same I don't know how the order was placed again and again was the money deducted for the order, I thought they would definitely refund the money as the order was wrong but no they have their standard answer we cannot get through the restaurant therefore the order cannot be cancelled through the restaurant is been informed about the cancellation and modifications and again the same thing happens on 29th April I placed an order and wanted to cancel it as it was showing the double amount to deliver the item, but again on cancelling the order at the restaurant we cannot get in touch with the restaurant therefore the money cannot be refunded, restaurant has answered my call in seconds but only zomato cannot get through them, Just good for nothing site. The worst site ever. Was this information helpful? | |
1 Comment | |
Comments
9%
Complaints
7770
Pending
0
Resolved
700
View all 7770 Zomato reviews & complaints
+91 83 7509 7031 [South]
+91 83 7507 3452 [North]
+91 83 7509 2754
139-P, Sector 44, Gurgaon, Haryana, India - 122002
View all Zomato contact information
I'm sorry to hear that your experience ordering through us has been less than ideal. While we have checked and haven't been able to identify your details in our system, request you to please share the order id or your registered email/ phone number with us. I can be reached at shilpa.[protected]@zomato.com and will assist you through this.
Once again, really sorry your experience with us wasn't pleasant. Will look to expedite the process on the next steps as soon as we have your details.
Thank you
Shilpa