| Address: | Ernakulam, Kerala, 682030 |
I had ordered a smartwatch from zookr.in on 29th august and i received the product on 17th sept 2018. It took 20 days to reach me.
Product details -
Vapor kw77 smart watch with camera (Round dial)
Order no.: 6f5cdda7-65f5-40ff-8887-ec2704624e4e
Order placed: aug 29, 2018 1:35:11 pm
Order amount :1, 699
The watch i received doesn't work and there is no display coming up on the watch. I went on to their website to check the options to return, but there are no steps or alternate options given on their site for return/refund. I started calling zookr.in customer care number[protected], call goes for a long time and later no response as their agents are busy. I have literally called them 43'times today. Yes, "43".
I would like to raise a complaint against zookr for -
Fraudulently - providing defected product and cheating customer
Not providing a contact point for the customer to share his issues
Not providing right details about refund/return options. Was this information helpful? | 
I ordered vapor KW77 smart watch in zookr but I received different product it is Bluetooth V8 smart watch. No one was responding to mail's and phone calls from zookr. Please do needful