Zookr.in — wrong product received/poor quality

Address:	Moga, Punjab, 142001
Website:	zookr.in

Wrong/defective product received
Recently i have done online purchase on zookr.in and given 2 orders comprising three items i. E (1) boombox hatch smart speaker (2) foxx 20800 mah powerbank and (3) runbit smart band.

I have received all the products in time but it came to my surprise that the products that was delivered to me were totally different against the items which were ordered and the quality was also the poorest and it was a shocking experience for me as the items were unbranded items against that were shown on the site

Now i have made contacted the customer care at zookr.in about my concern and they people told me to write a mail with the product details and i did the same but now three days have gone no revert from their site has been received and when i talk again at customer care they people again say that u will get the revert soon.

Now i feel that i have been looted and want the refund and also want that a stringent action must be taken against the website that are making fool of the people.

Please note that i have already submitted complaint here twice but not received any solution till date neither received any clarification from zookr.in

Please resolve my issue at the earliest possible and arrange for the refund as nearly 1 month is approaching now from the date i have given order

Regards

Dinesh gupta
M: [protected]