[Resolved] Zoom Car — about pedl trip

sivijay

from Nagpur, Maharashtra

Address:	411011
Website:	ZoomCAR App

I am trying to end the trip from past 28 hour. But it's not getting ended.
Please look into it and help me to end the trip. I used the cycle for only half hour. And trying to end it for past 28 hours Then I finally got fed up and left the cycle in one cycle parking area in front of Employment office, Pune. please help me to end trip & get my money back.

Cycle No.3196496

Mobile no. [protected]

+1 photos

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Jan 18, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Zoomcar Customer Care's response Hello Vijay,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim