[Resolved] Zoom Car — added invalid excess km charges
MMusaab on Mar 19, 2020
I booked tata hexa vehicle with booking i'd jps6nw0tt
I'm so disappointed and embaressed with the car condition first of all it's not serviced reminder is blinking and car stepney tyre is bad got big trouble when tyre got punctured and tools in broken condition which is unusable spanner and tools in unusable torn condition need to call local puncture guy
And another issue is the car ignition turned off suddenly while running there is electrical issue in the car and every 5 mins the car is locking unlocking while running already need to wait 2:30 hours for technican my time got wasted which i extended time. I'm frustrated and disappointed with ur service and
Again u people are adding invalid km charges on my booking is this way to treat ur old customers like this
Check my start and end checklist puctures i completed trip for 29km due to bad condition of car i was unable to took 100% usage of car plz remove the invalid km charges asap.
Complaint marked as Resolved Apr 20, 2020
[Mar 20, 2020] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Mar 20, 2020
We did check the booking and see that you are billed as per the policy for exceeding the free kilometers. As the charges are levied based on the GPS tracker, we will not be able to reverse/alter the charges here.
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