[Resolved]  Zoom Car — additional charge for damaged key

Website:

zoomcar.com

I had rented the car from april 5th to april 8th from pune to mahableshwar. They had totally charged me rs. 6717 inr. The same was already settled.

The drop time was suppose to be 2 pm on 8th april. I reached by 3.30. They have charged additional 1400 inr, which i am ready to pay.

They have also charged the cleaning charge of 1000 inr. The car given to me wasn't clean. I had informed them of this. Still i don't mind paying the same.

They have charged damage fee for 500, claiming minor scratches in front bumper. I told them i have caused no such damage.

Further, they have charged me an inconvenience fee, which after further inquiry turned out to be for the "lost key". I ensured them, that the key was very much in the dashboard. They then said the key was damaged, hence the charge
The key provided was already damaged. It is a non remote operated key. For the same they have charged me 10, 000 inr. The key had just come out of the socket. It was still operational. I asked them, how can they charge 10, 000 inr for an old traditional key, which we get for 500 inr? They didn't reply to my query and sent me a notice. They even threatened to send they recovery agents to our house if the payment was not made.

I have no issue in paying for late fee and cleaning charges. I even don't mind paying for the minor scratch in bumper (500 inr). But 10, 000 inr for a normal old type key is not appropriate.

Requesting help