[Resolved] Zoom Car — amount deducted from paytm account for pedl

tanyag

from Mumbai, Maharashtra

Address:

560017

Hi,

I subscribed for the pedl subscription of rs. 100/- for one month 1 hour daily membership.
One day when i was trying to book a ride, the cycle was not able to unlock as it was showing that the trip for this cycle is not ended and hence it was not available to be used at that time by me.

Next day when i opened the app, the app was asking to extend the trip that didn't even took place and was charged rs.417/- (Automatically deducted since the paytm account was linked) in addition to the subscribed fee of rs. 100/-.

You can track the cycle.

I have written various mails to zoomcar and there is no revert and my issue is not even addressed.

Cycle no. 3246660
Trip end stop : big pitcher bus stop
Trip date: 12 dec, 2017
End date: 13 dec, 2017

I need a refund for the amount deducted by zoom car.

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Jan 28, 2019

Complaint marked as Resolved

Please write a complaint to [email protected] and they will be onboard to help you out. Wasim, Soumya and Ramya S. from the team were very helpful. Thanks

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2019

Zoomcar Customer Care's response Hello Tanyag,

Greetings!

We are sorry for the inconvenience caused.

Please drop an email at [protected]@zoomcar.com, we shall have a check and we shall do the needful.

Regards,
Ramya. S