[Resolved] Zoom Car — Arbitrary car damage charges

Ramganesh Iyer

from Chennai, Tamil Nadu

Address:	Coimbatore, Tamil Nadu, 400706
Website:	www.zoomcar.com

Rs 4000 additional charged on Zoomcar booking JPS6THTS7 alleging damage to the car. Zoomcar refuses to substantiate the steep charges with repair bills incurred, but insists that their 'experts' know it costs Rs 4000.

I believe Zoomcar is not incurring any cost on the car at all, but has simply added an arbitrary charge to my bill, with no scope of recourse

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Jul 2, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2017

Zoomcar Customer Care's response Hello Ramganesh,

Greetings!

We understand your disappointment here and we did check on the above issue with our ground team. We regret to inform that we will be unable to reverse the charges levied on the booking as the damage was done during your reservation.

You can refer the link to know the charges: https://www.zoomcar.com/policy#feepolicy

Regards,
Zoomcar

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Comments

Vikram Furnisher

from Noida, Uttar Pradesh

None of the zoom customer care numbers is working if you want to talk to zoom car executive nearly impossible, none of their Delhi number or bangloor office number is working, if some want to talk nearly impossible.

vikram sharma [protected]

Snigdha01

from Amritsar, Punjab

Dear Vikram & Mr. Iyer,

Almost similar and other problems I have too faced. I am filling a legal complaint against Zoom car.

Lets fight it out. If you wish to join me, we can seek justice and compensation for the harassment we have gone through.There are hundreds of people getting cheated and fooled by Zoom Car. You may reach me at [protected]@gmail.com

Regards,

AK