Zoom Car — arbitrary overspeeding charges

Address:

New Delhi, Delhi, 110025

I hired a zoom car on 14 september for 2 days for travelling to agra via yamuna expressway. Everything was going good until at the end of the trip when they charged cleaning fees of rs 1000 and over speeding charges of rs 2, 500. Please note that the car was in very good condition when i left it back. On inquiring from the customer care, i was told that cleaning charges have been wrongly added and pertained to some other booking number which they then reversed. However, they are refusing to refund the over speeding charges when we were very sure that there was no over speeding involved. We were constantly checking out speedometer and in no way did we exceed 125 km / hour. Even if it might be by mistake, it might have been only once / twice that we exceeded 125 km / hour (Given it is an expressway) but we were always cruising around 100 km / hour. We were extra cautious given that new traffic rules are in place and there are hefty charges for over speeding.

This was a very bad experience and there customer care is clueless as always.