[Resolved]  Zoom Car — asking for non used extra hours charge

Address:

Hyderabad, Telangana

Hi,
I have booked the car in Zoom Cars on[protected] from 21:30 to 01:30 of[protected]. My booking id was JPS64GSB5 and the car was Tata Tiago (TS07UF6770). This was my first booking with Zoomcars with the worse experience. I wanted someones help to access it. I found one person who was appointed there to look after this issue. He was in the drunken stage and was not in the condition to assist me. Any how I have taken the car but I got call from home to cancel the trip due to some reason. Hence I had to park the car at the same place within an hour. At that time I was not getting any clue how to stop the trip through app. Later I have called the Customer Care Executive to help me but after many trials I got his call connected. He has taken my driving license number and booking id and auto locked the car from his location and asked us to leave the place. Hence we have done the same. Even though I have paid Rs.540 for the trip, I have not used it Completely.
The other day I was shocked to see the message that I have to pay more Rs. 2610 because I have used the car for more extra 6 hours. Since then I am getting the messages and mails continuously. Please see into this issue and do needfull. Thank you!