[Resolved] Zoom Car — asking inconvenience charges inr 21000

Khushdeep Dhaliwal

from Jodhpur, Rajasthan

Address:

Chandigarh, Punjab, 160020

I booked the zoom car for first time from mobile application and paid the tariff of rs 655 in advance and after use they charged again rs 462 from my card without my permission for 30 minutes late delivery and over used 16 kms.
Next day the application started showing rs 21000 pending for inconvenience charges and they have my card details for automatic debit.

This looks like i am stuck in a fraud.

+1 photos

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Oct 1, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

Zoomcar Customer Care's response Hello Khushdeep,

Greetings!

We apologize to know about the discrepancy in the billing. Upon checking, we see that the charge levied is invalid. Hence, we have reversed the charge. Once again, we apologize for the inconvenience caused.

Regards,
Ramya. S