[Resolved] Zoom Car — billing

Hitman0517

from Karad, Maharashtra

Address:

Ahmedabad, Gujarat

I had a "without fuel" zoomcar booking in which while i started, the agent at the parking had put my fuel tank reading as 60% but in reality, it was less than 50%. And while the drop, he entered the fuel reading as 20% while the actual status was more than 40%. Hardly a difference of 5% from the initial starting. When i said the same thing to him, he said, we are told to right deviated figures than the normal. You can complain if you want. I was charged 1455/- for extra fuel while i actually deserve not more than 200. Please rework on my billing. I have pictures of both pickup and drop point fuel reading attached.

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Oct 27, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

Zoomcar Customer Care's response Dear User,

Greetings!

We are sorry to know about the charges levied because of the fuel difference.

Kindly share your booking ID for our reference, we shall have a recheck on the charges levied and we will do the needful to resolve the same.

Regards,
Sowmya

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Comments

Hitman0517

from Karad, Maharashtra

JPS64P2HZ - Booking ID

I can share the pictures too before and after the service of the fuel meter readings.

Also I have a Video record of the agent saying that We are told by the company officials to write down more value while pickup and lesser values while Drop.

It's been 3 days now, please take action soon or otherwise I'll post this on social media.