[Resolved]  Zoom Car — black mailing to pay for tyre replacement fee on 20 km trip

Address:560102
Website:www.zoomcar.com

This is related to recent booking id(JPS6T6WQN), done by me on 01 Nov 17. The issue what I had with this is that I have been charged for damaging the vehicle.

This issue is hot for me and I have been fighting for this from past 4 days. Initially Zoom car executive said this is only vehicle damage fee (7000/- INR). Though I have the valid proof that vehicle was damaged before the pick up as well. There was a huge pressure on me from zoom car executives, many proofs have been asked and when I have provided all of them then the executive start singing different story.

Now they claims there is a tyre replacement fee. I am now tired saying that I am not reponsible for this. As a customer I was only supposed to verify that spare tyre is there in the vehicle or not, while pickup and dropoff. I am not supposed to inspect the cracks in the tyre and quality of it, that's not my job afterall. Moreover I could have done that if you have asked before hand to that. Your app only has the option of checking the spare tyre not the quality of it.

I have once asked zoom field person to help me with pickup, he once rudly said "Its not my job to interact with customers", I again requested him to assist me and check the vehicle. At that time he checked stepney was there. At drop off he again said, just tick the same in App and go, he'll look at vehicle later. Then again I REQUESTED to the same. After one hour (3AM) in night he called saying that there are cracks in the tyre and you have to pay for it. I have to wake up again in the night again and went to the site. This is totally ridiculus, these guys cannot understand the kind of blackmail I am facing from their customer care executives.

Now I have finally lost my patience and writing the same. I am not NEW customer, done multiple bookings from zoomcar and now this kind of behaviour of yours is turning me off. My question how can I take the responsiblity of the thing that I haven't done. Why not your representative told me the same at time for drop off. A lot can happen in a one hour window and I can't take the responsibility of that.
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Dec 11, 2017
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2017
Zoomcar Customer Care's response
Hello Gaurav,

Greetings!

We understand your concern here and the charges are levied as per the policy. We believe one of our executives reached out to you and shared an update on the above issue.

As you have replaced the stephney tire with a different vehicles tire during the reservation, the charges are levied accordingly. We regret to inform that we will be unable to do much in this case.

Regards,
Appachu
Zoomcar
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