[Resolved]  Zoom Car — blamed for vehicle damage

Address:

Mumbai City, Maharashtra

Booking id - jps62lt0l
Start time - 1130
Drop off time - 1630
Limit of kms - 100

I booked the car on 18th of january.. First of all the pick procedure was horrible and complex too there was no person incharge so there were no handover of keys instead we need to unlock via our app... The procedure was time consuming in which i lost my half hr if the time limit... Everything was well and good then... I dropped off the car on time and within the limit of kms... The prob i face there after was they blamed me for accidental damage and said i have an outstanding amount of rs 1000... Iam a good driver and and old customer of zoom car... I never faced with this kind of issue... I call the customer care 2-3 times they just used to say that they will register the complain.. If i have done and accident will surely pay but if i haven't then why should we pay... There should be person incharge to check the cars condition before and after the journey but surprisingly there was no one and i myself have to unlock the car... This was really not expected from zoom car if i haven't done anything wrong then i won't even pay after all let it be 1000 or rs1 if iam not wrong i won't pay even a single rupee... Moreover the customer care people are harsh too... I ssly won't advise anyone to book cars from such a company it's really very disappointing that such a treatment is given to their old customers... I won't pay a single rupee. Hope this is taken into consideration. Thank you.