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Zoom Car — booking id: jps62k1la - asking an amount of 10000 inr for a normal tyre puncture - stating the rim was damaged

Booking id: jps62k1la
As per my knowledge, the booking was made in advance with full payment.
I got a puncture in the car while on the way to the drop time of the car. It was a normal puncture.
During the time of the drop of the car, there was no other damage than the front tyre puncture.
Asking a charge of 10000 inr against a puncture is illegitimate.
On talking to the executive, i was informed that the rim was also damaged which does not make sense. I would not know if the car had any internal damage (On the rim) during pick-up.
Over and above the zoomcar has accidental insurance covered and if there is any major damage, it is supposed to be insured.
Then asking such ridiculous amount only seems like a business growing strategy after getting a customer base.
Please stop this unfair and non-standard practice of charging users for small incidents with such high amounts.
Then provide legal notices to try to recover whatever you want. Stop it.

Regards
Govinda soni

booking id: jps62k1la - asking an amount of 10000 inr for a normal tyre puncture - stating the rim was damaged
booking id: jps62k1la - asking an amount of 10000 inr for a normal tyre puncture - stating the rim was damaged
booking id: jps62k1la - asking an amount of 10000 inr for a normal tyre puncture - stating the rim was damaged
booking id: jps62k1la - asking an amount of 10000 inr for a normal tyre puncture - stating the rim was damaged

Complaint Status


[Mar 10, 2018] Zoomcar customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I faced the exact same issue. It's unbelievable how Zoomcar exploits its consumers. Who charges 10k for a tyre puncher?

https://www.consumercomplaints.in/zoom-car-b111572/page/123#get-cl1881501

They don't have the courtesy to respond as well.

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