[Resolved]  Zoom Car — booking id jps6bpw99 incorrect amount charged

This is in reference to the bill amount charged to me for the booking id JPS6BPW99. I am not liable to pay the charges for Inconvenience fee and Rule violation fee. I had already communicated to the Zoomcar customer care on 27th May 8.00 PM that I wouldn't be able to drop the car at the provided drop off point as the location was not getting detected correctly on google maps. I being a tourist in Hyderabad city, it was difficult for me to drop the car at a location which is remote and not easily identifiable, Also, I had time constraints as I had to urgently catch train back home at 8.40 PM. It is not my problem if you provide such remote drop off locations which do not even get detected on google maps. Also, the location where I dropped the car was just 3 kms away from the original location and you shouldn't be charging Rs. 2000 for that as Inconvenience fee. Also, there was absolutely no guidance from customer care as to how to reach the exact drop off location. That was the actual inconvenience faced by me as customer of Zoom car. Once I dropped the car at a safe location in Hyderabad Deccan Railway station parking lot, just 3 kms away from the original location, I immediately contacted Zoomcar customer care and told them to pick up the car. I contacted them at 8.30 PM on 27th May and my booking end time was 9.00 PM on the same day. I realized that I am getting charged extra Rs. 300 every hour as late return fee until the person from Zoom car picks up the vehicle and puts it at original location. I am absolutely not liable to pay that amount, as I had already returned the car and communicated the same to Zoom car customer care. The person from Zoom car may come and collect the car at his own leisure time, why should I get charged every hour for late return until that happens. It is not my problem if you are not able to arrange for a person to quickly pick up the car in such circumstances. The only charges I am liable to pay is Rs. 320 as Excess Km fee and Rs. 280 as Refuelling fee. I acknowledge these two charges and I am willing to pay them immediately.
But regarding the additional charges of Rs. 2000 as Inconvenience fee and Rs. 2000 as Rule violation fee, I urge you to please look into these charges closely and waive them off on the basis of explanation provided above. I have used Zoom car service for the first time to rent a car and I hope my first experience with Zoom car doesn't end up being a disappointing one. Expecting a positive response from Zoom car team.
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Jul 14, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2019
Zoomcar Customer Care's response
Hello Chirag,

Greetings!

We definitely understand your concern here. Please note you will have to drop off the vehicle at the same location from where it is picked up, as you have not the same, the charge has been levied as per the policy.

We regret we will not be able to reverse/reduce the charge. Hoping for your understanding in this regard.

Regards,
Ramya.S
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