[Resolved] Zoom Car — booking id jps6f2mr0

vijay2103

from Delhi, Delhi

Address:

PLOT NO.49, TIRUMALANAGAR, DHATU NAGAR, KANCHANBAGH, Hyderabad, Andhra Pradesh, 500058

I made a booking for xuv 500 near owaisi hospital on 03.03.2019 i has received from sbi that my payment has been confirmed but no confirmation received from zoomcar now today i am checking my zoomcar app it shows my zoomcar is booked. Wtf??? I want my complete refund when i haven't used the car why should i pay now. When i really need it, i have not received now you say that i have to upload license.

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Apr 7, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

Zoomcar Customer Care's response Hello Vijay,

Greetings!

We understand your disappoitment here. Upon checking with the above mention booking ID, we see we have already initiated the full refund on 05/03/2019, which will reach out to your source account on or before 20/03/2019.

Regards,
Imran

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Comments

Rahul Maggu

from Chennai, Tamil Nadu

I have tried to book a Zoomcar and They are not approving because I have a driving license of Hraayana .What sort of reason is this. I am a sensible citizen working in Chennai.They should not do this thing before checking background of person.
[protected]
[protected]@gmail.com

Zoomcar Customer Care's response, Mar 7, 2019

Verified Support

Hello Rahul,

Greetings!

We understand your concern here, however, we do not accept license from certain city/state as per the policy. However, we have noted this as a feedback and will review the same.

Regards,
Appachu
Zoomcar